{"id":231734,"date":"2020-07-07T13:54:37","date_gmt":"2020-07-07T13:54:37","guid":{"rendered":"http:\/\/www.vidizmo.org\/?page_id=231734"},"modified":"2024-03-25T06:54:37","modified_gmt":"2024-03-25T06:54:37","slug":"digital-evidence-management-for-insurance-industry","status":"publish","type":"page","link":"https:\/\/vidizmo.com\/digital-evidence-management-for-insurance-industry\/","title":{"rendered":"Digital Evidence Management for Insurance Industry"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.21.0″ _module_preset=”default” background_color=”rgba(0,0,0,0.4)” background_image=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Improve-Visual-Claims-Management-Process.png” background_blend=”overlay” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header background_overlay_color=”RGBA(255,255,255,0)” module_class=”main-banner-content-center” _builder_version=”4.21.0″ _module_preset=”default” title_text_align=”center” background_color=”rgba(0,0,0,0.63)” custom_button_one=”on” custom_margin=”0px||0px||true|false” custom_padding=”30px||30px||true|false” global_colors_info=”{}”]<\/p>\n

Improve Visual<\/span> Claims Management Process<\/h1>\n

Provide faster claim resolution and higher policyholder satisfaction with a digital evidence management system<\/p>\n

[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” custom_padding=”|0px||0px|true|true” custom_padding_tablet=”” custom_padding_phone=”20px||20px||true|true” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” positioning=”none” width=”90%” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” max_width=”1920px” custom_margin=”|auto||auto|false|true” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”roboto medium||||||||” header_2_text_color=”#494a4a” header_3_font=”roboto medium||||||||” global_colors_info=”{}” header_3_text_color__hover=”#494a4a”]Whether it is dealing with vehicle, property & casualty or health claims, insurers and claims investigators face the same problems: insurance risks being high due to insufficient evidence, inefficient back-office workflows caused by outdated technology, low customer retention, etc. Insurers are utilizing video calls and photos as evidence from the scene to do remote loss adjustment sessions. <\/p>\n

But where do these large video and image files get stored? How do they get organized for quick access when they are needed the most, and how to review lengthy loss adjustment recordings without facing burnouts? The digital evidence management system enables insurance providers to improve the overall claims management processing. [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Whether-it-is-dealing-with-vehicle-property-1.png” alt=”Whether it is dealing with vehicle, property” title_text=”Whether it is dealing with vehicle, property” align=”center” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_padding_tablet=”30px||||false|false” custom_padding_phone=”30px||||false|false” custom_padding_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_color=”#ededed” custom_padding=”|0px||0px|true|true” custom_padding_tablet=”” custom_padding_phone=”20px||20px||true|true” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” positioning=”none” width=”90%” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” max_width=”1920px” custom_margin=”|auto||auto|false|true” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Organize-Recorded-Loss-Adjustment-Session-Videos-in-One-Place.png” alt=”Organize Recorded Loss Adjustment Session Videos in One Place” title_text=”Organize Recorded Loss Adjustment Session Videos in One Place” align=”center” _builder_version=”4.16″ _module_preset=”default” width=”90%” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”roboto medium||||||||” header_2_text_color=”#494a4a” header_3_font=”roboto medium||||||||” global_colors_info=”{}” header_3_text_color__hover=”#494a4a”]<\/p>\n

Organize Recorded Loss Adjustment Session Videos in One Place<\/h2>\n

Before video chat was prevalent, insurance claim experts would spend hours working on a single claim. Nowadays, insurance providers can guide policyholders in real time by remotely assessing damage through interactive video calls. Securely archive video recordings of loss adjustment sessions in one place and improve overall claims management process with better judgement on claim payouts and reduce onsite visits. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” custom_padding=”|0px||0px|true|true” custom_padding_tablet=”” custom_padding_phone=”20px||20px||true|true” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” positioning=”none” width=”90%” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” max_width=”1920px” custom_margin=”|auto||auto|false|true” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”roboto medium||||||||” header_2_text_color=”#494a4a” header_3_font=”roboto medium||||||||” global_colors_info=”{}” header_3_text_color__hover=”#494a4a”]<\/p>\n

Streamline Office Workflows with Artificial Intelligence<\/h2>\n

Using AI, VIDIZMO leverages video-enabled insurance services to increase productivity in the claims management process from better assessments by searching inside the video, enhance customer service with rapid evidence searchability and machine generated transcriptions for recorded sessions, to better risk management by reducing claim lifecycle from months to days. [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Streamline-Office-Workflows-with-Artificial-Intelligence-1.png” alt=”Streamline Office Workflows with Artificial Intelligence” title_text=”Streamline Office Workflows with Artificial Intelligence” align=”center” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_padding_tablet=”30px||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_color=”#ededed” custom_padding=”|0px||0px|true|true” custom_padding_tablet=”” custom_padding_phone=”20px||20px||true|true” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” positioning=”none” width=”90%” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” max_width=”1920px” custom_margin=”|auto||auto|false|true” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Manage-Audiovisual-Evidence-from-Different-Policyholders-1.png” alt=”Manage Audiovisual Evidence from Different Policyholders” title_text=”Manage Audiovisual Evidence from Different Policyholders” align=”center” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”roboto medium||||||||” header_2_text_color=”#494a4a” header_3_font=”roboto medium||||||||” global_colors_info=”{}” header_3_text_color__hover=”#494a4a”]<\/p>\n

Manage Audiovisual Evidence from Different Policyholders<\/h2>\n

With a policyholder portal, support various video and other media formats coming from CCTV surveillance, smartphones, drone cameras, in-vehicle\/semi-truck cameras (dash cams) and others. Coupled with scalable storage, different policyholders can securely upload their images and video recordings of any size and format for adjusters and insurance investigators to perform immediate review. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” custom_padding=”|0px||0px|true|true” custom_padding_tablet=”” custom_padding_phone=”20px||20px||true|true” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” positioning=”none” width=”90%” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” max_width=”1920px” custom_margin=”|auto||auto|false|true” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”roboto medium||||||||” header_2_text_color=”#494a4a” header_3_font=”roboto medium||||||||” global_colors_info=”{}” header_3_text_color__hover=”#494a4a”]<\/p>\n

Automatically Transcribe Recordings to Save Time and Avoid Regulatory Fines<\/h2>\n

Regulatory agencies like FINRA, SEC, and NAIC expect financial services providers, including the insurance sector, to both record and transcribe customer calls. But manually transcribing and searching for missing details from thousands of hours can prove to be both daunting and costly. Drastically cut down process time and effectively meet federal and state legal requirements with automatic transcription to quickly find and jump to important moments. What is more? Through recording and transcribing, both insurer and customer get the peace of mind that no details will be misinterpreted\/forgotten. [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Automatically-Transcribe-Recordings-to-Save-Time-and-Avoid-Regulatory-Fines-1.png” alt=”Automatically Transcribe Recordings to Save Time and Avoid Regulatory Fines” title_text=”Automatically Transcribe Recordings to Save Time and Avoid Regulatory Fines” align=”center” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_padding_tablet=”30px||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Statistics-1.png” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header subhead=”Adding to the inefficient claims management processes from legacy methods comes the burden of incurring heavy costs from claims leakage and insurance fraud. As per Cargo Group\u2019s photo inspections, about $1.8 billion were identified as pre-existing damage in automobiles from 2014 to 2018 in New York state, saving insurers $128 million from paying false claims.” text_orientation=”center” button_one_url=”\/downloads\/resources\/case-studies\/Los-Angeles-County-EnterpriseTube-Case-Study.pdf” background_overlay_color=”rgba(0,0,0,0.71)” _builder_version=”4.16″ _module_preset=”default” title_font=”roboto medium||||||||” subhead_font=”||on||||||” background_color=”rgba(10,1,1,0.39)” background_image=”https:\/\/static.vidizmo.com\/wp-content\/uploads\/2021\/08\/Statistics-1.png” custom_button_one=”on” button_one_border_width=”0px” button_one_border_radius=”6px” button_one_custom_margin=”||||false|false” custom_button_two=”on” button_two_border_width=”2px” button_two_border_color=”RGBA(0,0,0,0)” button_two_custom_margin=”0px||||false|false” global_colors_info=”{}” button_one_bg_color__hover_enabled=”on|hover” button_one_bg_color__hover=”RGBA(0,0,0,0)” button_one_bg_enable_color__hover=”on” button_two_bg_color__hover_enabled=”on|hover” button_two_bg_color__hover=”RGBA(0,0,0,0)” button_two_bg_enable_color__hover=”on”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Other Services” _builder_version=”4.16″ background_enable_color=”off” positioning=”none” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ positioning=”none” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”15px” text_line_height=”2em” header_font=”||||||||” header_2_font=”roboto medium||||||||” header_2_text_align=”center” header_2_text_color=”#494a4a” header_2_line_height=”1.4em” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Key Features<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ positioning=”none” width=”90%” max_width=”1600px” custom_padding=”27px|||||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Policyholder Portals for Multiple Insurance Types ” image=”https:\/\/vidizmo.com\/wp-content\/uploads\/2021\/03\/Multiple-portal1.png” alt=”Multiple-portal” content_max_width=”100%” _builder_version=”4.16″ header_font=”roboto medium||||||||” header_text_align=”center” header_font_size=”24px” header_line_height=”1.2em” body_font=”||||||||” body_text_align=”center” custom_margin=”|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Segregate photos and recorded video chat sessions from different types of policyholders such as property and casualty (P&C), vehicle, health insurance and more by creating, customizing, and managing dedicated portals<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Analyze Better with Search Inside Video ” image=”https:\/\/vidizmo.com\/wp-content\/uploads\/2021\/03\/Search-Inside-Video.png” alt=”Search Inside Video” content_max_width=”100%” _builder_version=”4.16″ header_font=”roboto medium||||||||” header_text_align=”center” header_font_size=”24px” header_line_height=”1.2em” body_font=”||||||||” body_text_align=”center” custom_margin=”||0px||false|false” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

In addition to platform wide search, select relevant segments within the audio and video\u202ftimeline\u202fwhere faces, objects, and spoken words occurred to drastically reduce the review process time in claims management<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Automatically Transcribe Loss Adjustment Sessions” image=”https:\/\/vidizmo.com\/wp-content\/uploads\/2021\/06\/Transcriptions.png” alt=”Automated Transcription” content_max_width=”100%” _builder_version=”4.16″ header_font=”roboto medium||||||||” header_text_align=”center” header_font_size=”24px” header_line_height=”1.2em” body_font=”||||||||” body_text_align=”center” custom_margin=”|||” locked=”off” global_colors_info=”{}” title__hover_enabled=”on|desktop” title__hover=”Automatically Transcribe Loss Adjustment Sessions”]<\/p>\n

Overcome\u202fthe\u202fpainstaking claims report writing process by generating\u202fAI-powered transcription in a matter of minutes. Make speech from audio and video recordings searchable and jump to the exact moment the spoken words occurred without the need to watch entire claims adjustment sessions<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Smart Tags for Rapid Evidence Searchability” image=”https:\/\/vidizmo.com\/wp-content\/uploads\/2021\/03\/Faceted-Search1.png” alt=”Faceted-Search” content_max_width=”100%” _builder_version=”4.16″ header_font=”roboto medium||||||||” header_text_align=”center” header_font_size=”24px” header_line_height=”1.2em” body_font=”||||||||” body_text_align=”center” custom_margin=”|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Sift through multiple loss adjustment recorded sessions within the evidence library\u202fas the Artificial Intelligence assigns labels to categorize each uploaded file and accelerate evidence searchability. Option to manually customize auto tags is also present to sort video recordings, images, and other documents based on insurance types<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ positioning=”none” max_width=”800px” custom_padding=”27px|||||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Avoid Hefty Compliance Fines” image=”https:\/\/vidizmo.com\/wp-content\/uploads\/2021\/06\/Compliance.png” alt=”Auto-Play” content_max_width=”100%” _builder_version=”4.16″ header_font=”roboto medium||||||||” header_text_align=”center” header_font_size=”24px” header_line_height=”1.2em” body_font=”||||||||” body_text_align=”center” custom_margin=”|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Leverage features such as automatic transcription & translation, face and object detection, search for written or spoken words inside video evidence to accelerate the review process, reduce human errors, and detect regulatory compliance risks<\/p>\n

Learn More<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Compatible with Any Multimedia Source” image=”https:\/\/vidizmo.com\/wp-content\/uploads\/2021\/03\/Multi-Format-Support.png” alt=”Adaptive Bitrate Streaming” content_max_width=”100%” _builder_version=”4.16″ header_font=”roboto medium||||||||” header_text_align=”center” header_font_size=”24px” header_line_height=”1.2em” body_font=”||||||||” body_text_align=”center” custom_margin=”||0px||false|false” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

View\u202fand maintain all types of digital evidence, such as CCTV footage, video chat session recordings, in-vehicle\/semi-truck cameras (dash cams), documents, audio recordings, photos and more<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”#ededed” locked=”off” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.24.2″ _module_preset=”default” positioning=”none” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” custom_margin=”|auto||auto|false|true” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_2_text_align=”center” header_2_text_color=”#494a4a” global_colors_info=”{}” header_2_text_color__hover_enabled=”on|hover” header_2_text_color__hover=”#494a4a”]<\/p>\n

Contact Us Today to Know More<\/h2>\n

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